Frequently Asked Questions


What is remy hair?


Remyhair is considered to be the finest quality of human hair because thecuticles are kept intact and not stripped, like in most other non-remyhair extensions. Preserving the hairs' cuticles and aligning them in aunidirectional fashion creates extensions that are completely natural inappearance.


What does double drawn hair mean?


Weare proud to say, Erabella clip in hair extensions are double drawnhair.  This means that the hair is the same thickness from the top tobottom giving you full lustrous gorgeous hair!


What is the standard of quality and how long will my hair extensions last?


AtErabella we only supply top of the range quality at great prices. Ourextensions are 100% human remy hair that will enhance your overall look.Taking care of your hair extensions are extremely important as thiswill lengthen their lifespan. Erabella extensions will last up to 12months depending on how much they are used and exposed to heat andcolouring. Our hair extensions can be coloured but will shorten thelifespan of your hair extensions. Please do not sleep with yourextensions and always use a salon-grade heat protecting spray. We alsoadvise washing your extensions only after 10 - 15 wears.



How do I select a thickness for my hair?


Erabella offers three thickness options for our 20” sets: 160 grams, 220 grams & 280 grams

Luxury Hair Set:

160gare our most popular sellers as they are suitable for all hair typesbut are highly recommended for those with medium to thick hair. It willadd length as well as blend in naturally with your already thick hair,giving a flawless natural look.


Superior Hair Set:

220gsets are for the women who want that wow look. It will not only addlength, but also enough volume so that you will look like a celebrity.Definitely a top seller.


Hollywood Hair Set:

280gsets are for the women who want that wow look. It will not only addlength, but also enough volume so that you will look like a celebrity.Definitely a top seller and a perfect set to get your red carpet look.

How do I apply my extensions?

See our YouTube Channel for help and more.


How long does delivery take?


New Zealand 

Delivery in New Zealand will take 24-48 hours

 Australia, USA & UK 

 Delivery will take 3-5 working days 


 All other international deliveries will take between 5 - 10 working days



How do I choose the correct colour?


Youcan browse through our collection online or you can email us with aselfie and we can help you decide.  Email us at If you do choose the wrong colour you may return the hair extensions,with the quality seal unbroken, and we will send you another shade.

I chose the wrong color, what do I do?


Ifyou choose the wrong colour you may return your Erabella Extensions forexchange within 15 days, as long as the main section (top section) hasnot been opened or tampered with and that the extensions have NOT beenworn.

NB! We cannot take back any hair that has been opened due to quality and hygiene reasons. So be 100% sure before opening the packet!


View our full Return Policy here.